enterprise-class offerings
Global customer care designed for your success
We are committed to having the right people with the right skills assisting you at the right time. Our team will get you started, help manage your implementation and provide ongoing guidance.
global Services
Packages to fast-track ROI
Onboarding services focus on ensuring you have the right resources and support in place to successfully roll-out BlueJeans in your environment.
Quick start
An Onboarding Program Manager will be your personal guide to take you through recommended steps and best practices to ensure quick results and long-term success. Once your launch is complete, a Customer Success Manager will partner with you to provide ongoing guidance.
Advanced and fully guided
Your unique deployment plan is developed and tailored to your business objectives by a designated support team, including an Onboarding Program Manager, Technical Consultant, Learning & Enablement Consultant and Post-Deployment Technical Account Manager.
Global Support
Packages that cover the unexpected
Take advantage of expert assistance from a BlueJeans certified support representative. Ensure your important video conferencing meetings and events happen without a hitch.
Meeting assistance
Access a BlueJeans expert trained to ensure your important video conferencing meetings happen without a hitch. We can help you address the critical phases of a meeting lifecycle: Planning, Rehearsal, Before, During and Post-Analysis.
Need help scheduling your first meeting? Request assistance.
Event assistance
A BlueJeans professional can help prepare, schedule and coordinate your event, help run the event, and provide useful information after the event is over to make sure you meet your goals. The package includes Pre-Event, Live-Event and Post-Event Support.
Need help with your next event? Request assistance.
Live Multi-Lingual Support
Whether you are a global enterprise or a regional office in a non-English speaking country, our ticketing and support team can help you in multiple languages, including Arabic, Chinese, French, German, Italian, Japanese, Korean, Portuguese, Russian, and Spanish.
Need assistance now? Go to the BlueJeans Support Site.
*Meeting Assist and Event Assist are not available for the BlueJeans Gateway for Microsoft Teams
Choose Your Plan
Plans to get you up-and-running
Exceed your goals and see ROI skyrocket with plans that can be tailored to your unique needs.
| Basic | Basic Plus | Advanced | Advanced Premier | |
|---|---|---|---|---|
| Customer Success | ||||
| Assigned Onboarding Program Resources | Self-Service | Onboarding Program Manager | Onboarding Program Manager | Onboarding Program Manager + Technical Consultant |
| Typical Engagement Timeframe | 4-8 weeks | 6-8 weeks | 8-12 weeks | |
| Assigned Post Onboarding Resources | Customer Success Manager | Customer Success Manager | Customer Success Manager + Technical Account Manager | |
| Assigned Technical Resources | Support Team | Support Team | Premium Support Engineers / Support Team | Premium Support Engineers + Technical Account Manager |
| Training Resources | Online video tutorials, guides and public training | Online video tutorials, guides and public training | Online video tutorials, guides, public training and 1-2 customized trainings | Customized training plan |
| Change Management | Online resources | Online resources | Customized | Customized |
| Support: World-Class Technical Support | ||||
| Knowledge Base Articles | Yes | Yes | Yes | Yes |
| Technical Support | Webcase + Chat | Webcase + Chat + Phone | Webcase + Chat + Phone | Webcase + Chat + Phone |
| Support Hours | 24/7/365 | 24/7/365 | 24/7/365 | 24/7/365 |
| Response Time | 1 hour | 1 hour | 1 hour | 1 hour |
| Update Time Case | 24 hours | 24 hours | 24 hours | 24 hours |
| Priority Queue | Dedicated service line + priority routing to an expert | Dedicated service line + priority routing to an expert | ||
| Meeting Assist: Pre-meeting planning, moderated rehearsals, and live meeting moderation by BlueJeans, and post-meeting reports & analysis | Available for purchase | Up to 4 per month | Up to 4 per month | |
| Event Assist: Pre-event planning, moderated rehearsals, live event moderation by BlueJeans, and post-event reports & analysis | Available for purchase | Up to 4 per month | Up to 4 per month | |
| Technical Account Management | Yes | |||
| VOICE OF THE CUSTOMER: Closed loop processes to enhance customer experience | ||||
| Continuous Improvement: Enhanced services through customer insights | Yes | Yes | Yes | Yes |
Committed to helping you meet your business and technical needs
BlueJeans provides personalized solutions from our team of experts so you can realize your platform’s potential while maximizing your investment.
World-Class Customer Success Team
At BlueJeans we equip our customers with best practices, tools and insight into emerging platform innovations to ensure you can do your best work. All customers will be supported by our global customer success team of product and implementation experts. We leverage learnings and best practices from thousands of successes across industries around the world to ensure you get the most from the BlueJeans platform.
