BlueJeans Services & Support
BlueJeans offers comprehensive technical, training, and deployment services so you can deploy, grow and manage in the way that works best for you.
All BlueJeans plans include free online resources for IT administrators and end users. The optional Advanced Services plan includes live support and expert services that make video communications easy, reliable, and secure.
BlueJeans Primetime includes online resources for moderators, presenters, and attendees. The optional Advanced plan includes pre-event consultations and training, plus live event assistance.
Basic
ME and MY TEAM Only
Standard
Advanced
Knowledge Base
Technical SupportEmail & PhoneEmail & PhoneEmail & Phone
Support Hours24/7/36524/7/36524/7/365
Response Time24 hours12 hours1 hour
Dedicated Service Line
Meeting Assist
Live meeting moderation and support from a BlueJeans expert
Available for purchaseUp to 4/month
Self-Service
Onboarding Service & TeamOnboarding Program Manager*Onboarding Program Manager, Technical Consultant, Learning & Enablement Consultant*
Program TierQuick Start*
A proven onboarding package delivered by an Onboarding Program Manager and supporting resources
Deployment Services*
Delivery of end-to-end deployment services led by BlueJeans based on a customized engagement plan developed with the customer to ensure launch timelines, success criteria, scope (use-cases), etc. are achieved
Customer Success
Growth and adoption health expertise
Access to Success Specialists or Designated Customer Success Manager*Designated Customer Success Manager
Technical Account Management
Your trusted technical advisor
Designated Technical Account Manager*
Event Assist
  • Moderated rehearsals (dry runs)
  • Live event moderation by a BlueJeans expert
  • Post-event analysis and reports
Available for purchaseUp to 2/month
Accelerator Implementation
A software-powered hybrid deployment that conserves bandwidth when multiple attendees join a BlueJeans Event from the same location
Basic
Knowledge Base

Unlimited Access
Technical Support

Email
Support Hours

Business hours
Response Time

24 hours
Self-Service

Unlimited access
Standard
Knowledge Base

Unlimited Access
Technical Support

Email & Phone
Support Hours

Business hours
Response Time

12 hours
Meeting Assist

Live meeting moderation and support from a BlueJeans expert

Available for purchase
Self-Service

Unlimited Access
Onboarding Service & Team

Onboarding Program Manager*
Program Tier

Quick Start*

A proven onboarding package delivered by an Onboarding Program Manager and supporting resources

Customer Success

Growth and adoption health expertise

Access to Success Specialists or Designated Customer Success Manager*
Event Assist

  • Moderated rehearsals (dry runs)
  • Live event moderation by a BlueJeans expert
  • Post-event analysis and reports

  • Available for purchase
    Advanced
    Knowledge Base

    Unlimited Access
    Technical Support

    Email & Phone
    Support Hours

    24/7/365
    Response Time

    1 hour
    Priority Queue

    A dedicated service line and priority routing to a senior expert

    Meeting Assist

    Live meeting moderation and support from a BlueJeans expert

    Up to 4/month
    Self-Service

    Unlimited Access
    Onboarding Service & Team

    Onboarding Program Manager, Technical Consultant, Learning & Enablement Consultant*
    Program Tier

    Deployment Services*

    Delivery of end-to-end deployment services led by BlueJeans based on a customized engagement plan developed with the customer to ensure launch timelines, success criteria, scope (use-cases), etc. are achieved

    Customer Success

    Growth and adoption health expertise

    Access to Success Specialists or Designated Customer Success Manager*
    Technical Account Management

    Your trusted technical advisor

    Designated Technical Account Manager*
    Event Assist

  • Moderated rehearsals (dry runs)
  • Live event moderation by a BlueJeans expert
  • Post-event analysis and reports

  • Up to 2/month
    *Contact Sales for cost & eligibility

    For a comprehensive breakdown of our services

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